I am writing to you because I recently purchased your Rain Gauge for both my hobby and professional work at my office.
I was very excited to use this device to record hourly rainfall. However, I have encountered some difficulties that make me quite sad, as the data I can view and export is very limited.
1. Limited Data Export and Viewing Currently, I can only see daily data for one month and hourly data for just 24 hours. This is very saddening for me because I need to check the data even when I am away from the office during long holidays.
My Need: I need to access one year of daily data and at least one month of hourly data.
If the office is closed for more than a week, I have no way of knowing how much it rained during that time. It makes me very sad that I cannot track these important records as I had hoped.
2. Data Issue and Lack of Reset Function There is also an issue with the data during installation. When I put in the batteries and move the device to its setup location, the sensor triggers and records unwanted data.
It is regrettable that there is no way to delete or reset this incorrect data within the app. I feel sad that my cumulative data is now inaccurate and I cannot fix it.
I bought this device believing it would keep good records, so these limitations are heartbreaking for my work.
I would be very grateful if you could help me find a way to access longer data history and reset the accidental readings.
Thank you very much for your thoughtful and detailed message. We are deeply grateful that you took the time to share your experience using this rain gauge with us. We sincerely apologize for any inconvenience caused by the product’s current limitations.
Your feedback is of immense value to us. We have forwarded your specific requirements to our product development team. Detailed feedback such as yours is crucial as we plan for future App updates. While we cannot currently commit to a specific timeline for implementing these changes, we are actively exploring ways to optimize and enhance the existing historical data features.
We sincerely regret that your current user experience did not meet your expectations. Thank you again for your candor and for your contribution to helping us improve our product. Should you have any further questions or suggestions as you continue to use the device, please do not hesitate to contact us at any time.
Thank you for your message. I fully understand your frustration regarding this issue. I would be happy to assist you in clearing this erroneous data.
How to reset the rain gauge and remove false readings:
First, delete the device from the App. This action will also remove the historical rainfall data. You may wish to export your historical data to your email beforehand to create a backup.
Open the cover and remove the batteries.
Use a small piece of tape to secure the “tipping bucket,” ensuring it remains stationary.
Wait 2–3 minutes, then insert brand-new batteries.
Place the rain gauge back in its proper location, then gently remove the tape, taking care not to disturb the tipping bucket. This helps prevent any movement or shaking from generating unwanted rainfall data.
Re-add the device within the App. The rainfall readings will now reset and begin counting from zero.
I sincerely apologize for the current limitations of the product. If you have any further questions, please do not hesitate to let me know.
Thanks for the info, but I already know how to reset it by taking out the battery. It’s a bit of a hassle and not ideal for keeping data intact. It would be great if you could update the app to include a more user-friendly reset option
In the meantime, if you need to reset the system, we recommend that you first export your historical data to your email address for backup purposes, to prevent any loss of past data.
I have forwarded your specific requests to our product development team. While I cannot currently provide a specific timeline for these changes, your feedback is highly valuable to us, and we will give it serious consideration in future application updates.
Thank you for helping us improve our product. We also greatly appreciate your patience.
